The Rat Race team are currently adhering to government guidelines and working from home alongside managing their family commitments.

We are a small team and at this current time most of our staff are furloughed and as such you won't receive a timely response to your enquiry, but we hope the information below will answer any questions you have.

 

Where’s my order

Your order status and tracking can be found in the My Orders section of your Rat Race account.

For more information on delivery please see https://ratracestore.com/delivery

 

Returns

We have extended our returns period to 60 days, please use the returns label on your invoice to return your unwanted items to us, include a note stating your name, order number and reason for the return.

You will receive a refund or replacement item within 14 working days of us receiving it. You are responsible for ensuring items are returned to us in a resalable condition, please keep hold of your proof of postage receipt.

For more information on returns please see https://ratracestore.com/returns

 

Faulty items

In the unlikely event that your product is damaged on arrival or faulty please return it to us using the returns label on your invoice, include a note stating your name, order number and nature of the fault.

 

I’ve received the wrong order

Mistakes can happen, we try our best to limit these. If you have received the wrong item or an insufficient quantity, please bear with us and we will try to rectify this as quickly as possible. Incorrect items should be returned to us using the returns label on your invoice.

 

If your question is answered above please contact kit@ratrace.com

 

Kind regards,

 

Kind Regards
Rat Race Adventure Sports
Adventure House
Station Lane
Shipton-by-Beningbrough
York YO30 1BS
www.ratrace.com